Owned end-to-end product design across complex virtual healthcare journeys supporting more than one million patients in Canada, from product discovery and problem definition through prototyping, delivery, engineering handoff and post-launch QA across iOS, Android and web.

Redesigned pre-consultation preparation after identifying that missing patient information was consuming clinician time; clearer task status, sequencing and intentional opt-outs helped reduce consultations requiring administrative work by approximately 68%.

Increased required documentation by approximately 40% and preparation completion from approximately 20% to 70% by clarifying what was required, why it mattered, what was complete and when patients could safely continue.

Reframed fragmented aftercare content into modular, personalised Care Guides spanning clinician creation and patient discovery; repeat revisits increased by approximately 45%, with approximately 60% of users engaging with activities.

Designed AI-assisted clinician workflow concepts that proposed suitable care content for human review, editing and approval, balancing automation with clinical oversight, trust and safety.

Created advanced Figma prototypes to validate complex interactions and align Product, Engineering, Clinical, Research and Operations; used reusable patterns and structured design QA to protect quality in production.

Mentored TELUS Health's first design intern through structured onboarding, regular critique and gradually increased ownership, helping build independent judgement and confidence.